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Download NOHM from the App Store or Google Play, tap Sign Up, enter your mobile number, and verify the one-time code we text you. Then add your service address — that address becomes your Home Identity Number (HIN).

A HIN is a permanent record tied to your address. Every NOHM service visit — repair, inspection, install — is recorded under the HIN, so the home keeps its full service history even if owners or tenants change.

No. Homeowners, landlords, property managers, and tenants can all use NOHM. Tenants can request work that their landlord has authorized; landlords can manage units and assign limited access.

We are launching market by market. Email support@nohm.app to ask about coverage in your area.

Confirm the phone number you entered, check signal, and request a new code after 60 seconds. If you still don't receive it, reply HELP to any prior NOHM message or email support@nohm.app with your number so we can investigate carrier delivery.

Open Settings → Account in the app and tap the field you want to update. You'll be asked to verify the new number or email before the change takes effect.

Email support@nohm.app from the address on file. We will verify identity through additional checks before transferring the account to a new device.

Tap Get Service on the home screen, pick a category (HVAC, plumbing, electrical, etc.), describe the issue, and confirm your address. NOHM dispatches a verified local professional and you'll see a confirmation within the 15-minute confirm window.

Your pro must be within 500 feet of your address before the app can mark them as ARRIVED. This prevents "on my way" billing tricks and keeps the timeline honest.

Work officially starts only after you enter your 4-digit PIN. The pro cannot begin billable work until you authorize it on-site. This protects you from unauthorized charges.

Open the job in the app and tap Cancel or Reschedule. Cancellations before a pro accepts are free. Once a pro has been dispatched, a small trip fee may apply per the pro's policy.

Open Settings → Payment Methods. NOHM uses Stripe for all card processing — we never store your full card number on our servers.

You are charged after the pro marks the job complete and the invoice is finalized. You'll receive an in-app and email receipt for every charge.

If something is wrong with the work or the charge, open the job in the app and tap Report an Issue, or email support@nohm.app within 7 days. We work directly with you and the pro to resolve it.

Open Activity → History to see every past job, invoice, and receipt — permanently stored on your HIN.

No. NOHM does not sell, rent, or trade your personal information. See our full Privacy Policy at nohm.app/privacy.

Pros see only what they need to do the job: your first name, the service address, and the job description. Phone numbers and emails are redacted from in-platform messages and routed through privacy-preserving relays where possible.

Every pro applies through NOHM, passes a background check, and provides license/insurance documentation where required. See Terms § C.2 for the full screening disclosure.

Your safety comes first. Call 911 immediately for emergencies. After the situation is safe, email support@nohm.app — we investigate every safety report and can remove pros from the network.

Only transactional messages: verification codes, service status updates, job-completion notices, and replies to support requests. NOHM does not send marketing or promotional texts.

Reply STOP to any NOHM text to opt out of non-essential messages. Reply HELP for help. Standard message and data rates may apply.

Open Settings → Notifications in the app. You can mute notifications by category (status updates, messages, receipts, etc.).

First, force-close and reopen the app. If that doesn't help, update to the latest version from the App Store / Google Play and restart your device. Still seeing issues? Email support@nohm.app with your device model and OS version.

Make sure NOHM has Location permission set to While Using the App in your device settings. Then pull-to-refresh the home screen.

Tap Settings → Send Feedback in the app, or email support@nohm.app. Screenshots or a short screen recording help us reproduce the problem quickly.

In the app, go to Profile → Settings and tap Delete Account under Account, or email support@nohm.app from your account email. Your account is deleted 90 days after you ask; sign in before then to cancel. See Delete your account for what is deleted and what is kept.

Yes. Email support@nohm.app from your account email and request a data export. We will deliver it within 30 days.