Privacy Policy
NOHM LLC ("NOHM," "we," "us") provides software and related services through our website(s), application(s), and communications (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, retain, and monetize certain data when you access or use the Services. By using the Services, you acknowledge this Privacy Policy.
A. Information We Collect
We may collect:
- Identifiers and contact data (name, email, phone number, mailing address)
- Account, verification, and identity-related data you provide (including information submitted to verify you or your property, if applicable)
- Property and service activity data (addresses/units you manage or occupy, service requests, work order details, timestamps, notes you submit, status events)
- Communications content and metadata (messages sent through the platform and related routing/receipt data, including SMS/MMS content where applicable)
- Device and usage data (IP address, device identifiers, browser type, app version, log data, approximate location derived from IP, crash logs)
- Payment-related data (we use third-party processors; we may receive limited payment metadata and confirmations but do not store full card numbers)
- Cookies and analytics data (e.g., cookies, pixel tags, and similar technologies on our website that collect usage and performance information)
B. How We Use Information
We use information to:
- Provide, operate, maintain, and improve the Services
- Authenticate users, verify accounts, reduce fraud, protect safety, and enforce policies
- Deliver transactional and customer-care communications (verification, account notices, service updates, support responses)
- Facilitate connections and communications between users and independent service providers, where applicable
- Analyze performance, reliability, and usage
- Comply with legal obligations and respond to lawful requests
C. SMS/Text Messaging
When you enter your mobile number in the NOHM app or on a NOHM rental application, you agree to receive text messages from NOHM LLC about your own account and service activity. A landlord may also send you one text with a tenant invite code or an application link after you ask them for it; that first text tells you how to opt out. These messages are:
- Login codes — one-time codes to verify your number (e.g., "Your NOHM verification code is: 482913. Valid for 5 minutes.")
- Job updates — a pro being chosen for a job, or a pro arriving (e.g., "NOHM: Your pro is about 5 minutes away. Open the NOHM app to follow them on the map and have your arrival PIN ready.")
- Rental and lease steps — tenant invite codes, application links and decisions, move-in payment links and receipts, and lease codes
- Account notices — fees charged to your account, and emergency alerts about a property you manage
- One thank-you after a homeowner's first paid service — sent once per account, with a request for an app review and a note about Invite a Neighbor (NOHM credit, not cash, when a neighbor you invited completes their first service). Leaving a review is optional and earns nothing.
Message frequency varies based on your account activity. Message and data rates may apply. Apart from that one thank-you text, NOHM does not send marketing, promotional, or referral text messages. How you opt in, with sample messages: nohm.app/sms.
You can opt out at any time by replying STOP to any message, and opt back in by replying START. Reply HELP for help or contact us at Admin@nohm.app. Consent to receive SMS is not a condition of purchase or use of the Services. Carriers are not liable for delayed or undelivered messages.
D. How We Share Information
We may disclose information:
- To service providers and vendors who perform services for us (e.g., hosting, analytics, communications/SMS, customer support tools, identity/verification, background-check vendors, payment processors) under contractual confidentiality and security obligations
- Between users and independent service providers to fulfill requests (e.g., name, address/location, job details, scheduling communications), consistent with the Services
- To comply with law, regulation, subpoenas, court orders, or lawful government requests
- To protect rights, safety, and security, investigate fraud/abuse, or enforce agreements
- In connection with a merger, acquisition, financing, reorganization, or sale of assets (with appropriate protections)
- Opt-in data and consent for SMS messaging will not be shared with any third parties or affiliates for marketing or promotional purposes. Mobile phone numbers collected for transactional or customer care SMS will only be used to deliver such messages and will not be sold, licensed, or shared with third parties for their own marketing or promotional use. Service providers who process SMS on our behalf are contractually prohibited from using opt-in data or mobile numbers for their own marketing or promotional purposes.
E. Aggregated/De-Identified Data; Commercial Use
We may create and use aggregated, de-identified, anonymized, or otherwise non-personal data that cannot reasonably be used to identify you ("De-Identified Data") for analytics, benchmarking, research, product improvement, and commercial purposes. We may disclose, license, monetize, or sell De-Identified Data to third parties provided it does not identify you and we do not attempt to re-identify it.
F. No Sale of Personal Information
We do not sell your personal information as that term is commonly defined under applicable privacy laws. We do not share your personal information with third parties for their own direct marketing purposes without your consent.
G. Data Retention
We retain information as reasonably necessary to provide the Services, maintain records of service activity, comply with legal obligations, resolve disputes, prevent fraud/abuse, and enforce agreements. Retention periods vary by data type and context.
H. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; you use the Services at your own risk.
I. Your Choices and Rights
You may update certain account information in the Services. You may opt out of SMS by replying STOP. Depending on your jurisdiction, you may have rights to access, correct, delete, or obtain a copy of certain personal information; to exercise, contact us at Admin@nohm.app. We may request verification of identity before fulfilling requests, and we may deny requests where permitted by law. To delete your NOHM account, see nohm.app/delete-account.
J. Children
The Services are not directed to children under 13 and we do not knowingly collect personal information from children under 13.
K. Changes
We may update this Privacy Policy from time to time; the Effective Date above indicates when it applies.
L. Contact
Questions or requests: Admin@nohm.app