When NOHM
steps in.
Most things are between you and your pro. A few things are ours.
Who handles what.
Like a rideshare app: you and your pro sort out the job. NOHM steps in on safety, no-shows and payments.
NOHM steps in
- No-show or abandoned jobThe pro didn’t come, or left and didn’t come back.
- Unsafe or inappropriate conductAnything that made you feel unsafe in your home.
- Charges you didn’t approveA payment problem inside NOHM.
You and your pro
- Quality of the work
- Finishing or fixing the job
- Scheduling and follow-ups
- Pricing questions before you approve
You can always report it.
- Report it in the appAnything that went wrong, even if it’s between you and your pro.
- NOHM reviews itReports count toward a pro’s standing, the same way ratings work for rideshare drivers.
- Standing mattersPros who don’t meet the NOHM Standard can lose their place on NOHM.